uShip Account Settings Redesigned

With a new focus on account security, we needed to re-design the account settings experience, specifically for email, password, address, and phone number to allow for 2-step verification.


Research – Design – User Testing

uShip On-boarding Redesign

uShip began a migration to Okta for user account management for over 8 million users. This meant re-designing the registration process for 1) increased account security, 2) more robust user on-boarding, and 3) streamlined account verification for payments.

User Interviews – Design Strategy – Design

uShip Credit Payment Methods Redesigned

To streamline our checkout process for our business customers, we needed to add a credit option at checkout. This credit is serviced by a third-party vendor who handled the invoicing, payments, and credit checks.


Communication Tools at uShip

Should the marketplace step in to facilitate the job, or should they stay back without interfering? I designed a future state concept where communication is centralized within our platform across desktop, iOS/Android, and text message to facilitate a smoother shipping transaction


Research – Design

ProFound - A job-finding app for photographers

I created this app from scratch to streamline the process of connecting professional photographers with other professional photographers for jobs.


Research – Design – User Testing

Comptrollers Sales Tax Redesign

This project features a re-design of the Texas comptrollers sales tax website through simplified user flow, re-organizing the information architecture, and improved visual hierarchy.

Information Architecture – Design – User Testing

Enterprise E-Commerce Application (Password required)

Through whiteboard sessions, stakeholder interviews, user flows, and wireframe prototypes, I’ve created a wholesale RMA web-application prototype for an enterprise technology distributor.

Research – Wireframes

Digital Media Website Reskin

This project features a two-year journey to re-design my website based off user feedback, analytics, and interviews with clients.

Design – User Testing – SEO – Data Analytics